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If adverse weather is forecasted for the day of your walk we will contact you to arrange an alternative date.
Adverse weather includes heatwaves, bushfire danger or smoke, strong winds, thunderstorms, hail and high rainfall events. It does not include normal levels of wind, heat or rain. We will email you before the walk with information about the weather forecast - it is your responsibility to keep checking the forecast for any changes and to dress appropriately for the day. Dressing appropriately makes a big difference to your comfort and safety on the walk. If rain and wind are forecast, please wear a good quality wind and waterproof jacket and waterproof shoes. If heat is forecast, please wear light clothing, closed shoes, a hat, sunscreen and bring plenty of water.
We have the right to postpone or cancel a walk and will contact you as soon as possible to arrange an alternative date or to offer a refund. This rarely happens, but times we have postponed or cancelled have included unfavourable weather forecasts or events beyond our control affecting site access or amenity.
We understand that circumstances can change and you may need to cancel your booking. We are a small business and time goes into planning walks, as well as dealing with increased administration from cancellations and rescheduling.
We are happy to offer refunds for your Forest Therapy session booking if you give us enough notice. We’ll offer refunds in the following situations:
If we have already scouted a new trail for you and charged the one-off ‘new trail fee’, this is not refundable.
To meet our insurance requirements, we ask participants to sign a waiver at the beginning of the walk. Here is a copy of it to read beforehand.
